- Which personal data do we process about you?
- For what purposes do we process your personal data?
- Who has access to your personal data?
- What about links to other websites and social media?
- How long do we keep your personal data?
- How are your personal data protected?
- What are your rights and how can you exercise them?
Which personal data do we process about you?
We collect your personal data in three ways:
a. Information provided by you
We receive your information in the first place if you share it with us by:
- contacting us via the contact form
- filling in a form on our website
- requesting content or software (e.g. brochures or drivers)
- signing up for email communications
- participating in a survey
- ordering a product
- logging a ticket for technical questions (“eSupport”)
- asking for service support
In these cases, we usually receive information such as your first name, last name, e-mail address, telephone number, address details (street, number, postcode, city, country), the project or the region in which you are interested, your position, your correspondence with Silex Insight SA, your partner types, your market and application segments and other personal and/ or contact details.
b. Automatically obtained information
When you browse our website, we receive data from cookie providers about your activity on our website such as the time and duration of your visit, the hyperlinks that you clicked which brought you to our website and the hyperlinks on our website which link to other websites, your IP address, the pages you visit, the browser you use, geographical data such as your location and your preferred language.
c. Information obtained from third parties
Sometimes we also receive your information from affiliated companies or from professional data suppliers.
If you are an end user of a Silex Insight SA product, we may collect your data if a dealer provides your information in the context of promotions or business opportunities.
For what purposes do we process your personal data?
a. In order to respond to your requests and keep you informed
We process your personal data when you request a brochure, order a product, ask to be kept informed of our activities, projects, offers, events, actions and so on.
For this purpose we may process data such as your name, your address, your e-mail address, your telephone number, your preferred language and the project or the region in which you are interested.
These data are processed on the basis of your unambiguous consent, the performance of a contract to which you are a party, or your request to take steps prior to entering into a contract.
If you have previously sent us a request to receive a brochure or ordered a product, we will keep you informed about our products. All our emails contain an “unsubscribe” button.
b. In order to answer your questions and exchange information
If you ask us questions by telephone or e-mail, we will process your personal data in order to respond to your question.
For this purpose we may process data such as your name, your company name, your position, your e-mail address, your telephone number, your correspondence with Silex Insight SA and all other personal data that you provide to us that can be relevant for answering your question.
These data are processed on the basis of your request to take steps prior to entering a contract, the performance of a contract to which you are a party, or Silex Insight SA’s legitimate interest in informing you about its activities.
c. For the technical and functional management of our websites
We process personal data for the technical and functional management of our websites, in order to personalise the websites and to ensure that the websites are easy to use.
For this purpose we may process data such as your IP address, the pages you visit, the browser you use, the websites you visited earlier, geographical data such as your location, your preferred language and the time and duration of your visit.
These data are processed on the basis of your unambiguous consent or Silex Insight SA’s legitimate interest in improving its websites and protecting itself against cyber-attacks.
Who has access to your personal data?
Silex Insight SA can share your data with other companies associated with Silex Insight SA. In addition, Silex Insight SA calls upon third parties to perform certain (processing) activities, such as hosting the websites.
We may share your personal data with certain third parties:
- processors who act on our behalf, such as e.g. marketing and communication companies;
- business partners with whom we carry out joint promotions or programs;
- business partners who provide service support;
- IT service providers that provide technical support;
- payment service providers;
- attorneys and external advisors: in certain cases Silex Insight SA may transfer your personal data to attorneys and external advisors if this is necessary to give us advice or to defend our rights;
- supervisory authorities in case of a lawful request;
- possible acquirers of the whole or part of Silex Insight SA in the event that (a part of) our activities would be taken over by a third party.
Silex Insghte SA is committed to always ensuring an adequate and sufficient level of protection for your data. If you have any questions or would like more information about the transfer of your personal data outside the European Economic Area, you can send an email to firstname.lastname@example.org.
Personal data are not provided to other parties, unless required by law or pursuant to a court order.
What about links to other websites and social media?
How long do we keep your personal data?
If no legal retention period applies, Silex Inside SA will process your data at least as long as it has a contractual relationship with you.
How are your personal data protected?
Silex Insight SA strives to protect your personal data by means of technical and organizational measures, such as firewalls and secured servers that may only be accessed by a limited number of persons holding special access rights and with respect to the nature of the data.
Despite these measures, due care should be taken when storing and/or sharing your personal data and login, particularly when connecting via unsecure or public networks.
What are your rights and how can you exercise them?
You have a number of rights with regard to your personal data, such as the right of access, the right to rectification of inaccurate personal data, the right to erasure or restriction of processing, the right to data portability, the right not to be subject to profiling and the right to object to the processing. Some of these rights have a very specific scope or are subject to special conditions or exceptions. Please contact us for any questions or requests regarding the processing of your personal data (email@example.com).
If the processing of your data is based on consent, you also have the right to withdraw your consent at any time, without this affecting the legitimacy of the processing done prior to the withdrawal of your consent. You can send an e-mail to firstname.lastname@example.org or by post to the below mentioned address or you can visit the unsubscribe page on our website. Silex Insight SA cannot process your request without proof of your identity.
You also have the right to lodge a complaint with the supervisory authority of your habitual residence, your place of work or the place of an alleged infringement. The Belgian Data Protection Authority is the supervisory authority for Belgium and can be contacted at email@example.com.
- by e-mail at firstname.lastname@example.org or
- by phone at the number +32 10 45 49 04
- by mail to:
Silex Insight SA – Management
Rue Emile Francqui 11
1435 Mont-Saint-Guibert, Belgium